A moving companion to help plan, organize and manage a move one step (and pop of confetti) at a time.
This project was completed as part of Designlab’s UX Academy course.
BACKGROUND
The average American adult has about 5 hours of leisure time in a day after work and other responsibilities. Adding a move with moving date pressures makes it a stressful endeavor which requires more support.
RESEARCH GOAL
I want to know the pain points of adults (between the ages of 30-45) who are moving to understand why it is stressful and how we can support them through that process.
User insights shifted my project direction
“It was such a whirlwind because we only had two weeks to move. I had a work trip for two weeks, and my partner was leaving after I got back.”
— Research participant
“It was everything was at once; fast. I wanted to have a clean cut and leave everything.”
— Research participant
“Packing and finding time in your day to pack outside of your normal day.”
— Research participant
MAIN PAIN POINT
With a month maximum overlap between their old and new housing, there was a lot of stress in coordinating the move in a timely manner. Many have to move after work or on weekends only, and 1/5 juggled the move between travel for work.
RETHINKING ASSUMPTIONS
I’ve been thinking about moving in three stages:
deciding to move / planning
the actual move / logistics
after the move / getting settled
